North Charleston

(843) 797-8543

Mount Pleasant

(843) 884-2447

West Ashley

(843) 763-0017

Cancellation/Return/Exchange Policies

Cancellation/Returns/Exchanges

  • To cancel an order, please contact us at 843-797-7191.
  • ONLINE purchases may be returned for a full refund within 30 days. 
  • Returns/Exchanges may be made in-store with receipt at any Polly’s Fine Jewelry location.
  • To exchange or return an online purchase by mail, contact customer service at 843-797-7191 for an RA (Return Authorization) number and shipping instructions.  Returns shipped without an RA number will not be accepted. 
  • All returns/exchanges must be unworn, unaltered, and in their original condition. Special order or custom items cannot be returned or exchanged. 
  • Shipping charges are not refundable. Customer is responsible for return shipping and insurance charges. Polly’s Fine Jewelry is not responsible for lost, uninsured, or underinsured return packages.

For additional information on online orders, shipping, or returns, please contact us here or call 843-797-7191.

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